Proven products naturally have their advantages: they are fully matured, their properties are well known, and there is a certain routine when mounting, which makes installation and adjustment go quite easily. However, just as naturally, the progress of technology brings new products to the market at some point. HEIDENHAIN places special emphasis on the transition from the proven product to the innovative successor model being a smoothly flowing action and not an abrupt break. That is why new products are always developed also with the future in mind.
HEIDENHAIN always thinks long and hard before discontinuing any products, and always has plans for the future. After all, this decision can have far-reaching effects:
For example, the LC 1x3 and LC 4x3, for whom the sale of replacement units was stopped at the end of 2018, were seamlessly replaced by the LC 1x5 and LC 4x5. The new encoders are fully mounting compatible, and can even be mounted using the same hole pattern as their predecessors. On the LC 4x5 linear encoders only the compressed air inlet was moved to the opposite side of the scanning unit. However, by means of an adapter piece, the connection for the pressure tubing can be rotated to its original direction.
Our helplines and the HEIDENHAIN Service personnel in your region can answer all questions regarding replacements for HEIDENHAIN products.
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.