Fast and uncomplicated help from HEIDENHAIN when service is needed.
It’s a nightmare for any manufacturing company, but it happens again and again—a machine goes down. In many cases, the cause is the failure of an assembly or a device in the machine, and the repair cost is moderate. But these repair costs are multiplied by incomparably more serious factors like loss of production, shipping delays, personnel costs, logistical trouble, and much more. This all finally results in painful losses, and the longer production is blocked, the heavier the loss. The old saying, “Time is money,” is never so true for those affected as in this situation.
No matter how much quality control or machine maintenance you plan in, you’ll never be able to rule out the possibility of machine downtime. You can only set the goal of keeping its consequences as small as possible. In such incidents, time is of the essence. And time is exactly what HEIDENHAIN Service offers with its special exchange service for very many components.
In a service emergency, all you need is a call to HEIDENHAIN. An exchange unit is then shipped to you immediately and free of charge. For customers inside Europe, the unit frequently arrives within 24 hours and production can roll again. So you get help definitely and without any red tape.
Send your defective unit to HEIDENHAIN within four weeks of his call. Here it will be repaired, and you will be billed only for the repair costs actually incurred. In return for the delivered exchange unit, which you keep, HEIDENHAIN gains ownership of the repaired unit for use as an exchange unit in further such service incidents. Not only is the customer helped quickly and simply, thanks to HEIDENHAIN Service Exchange the repair costs are reasonable and easily calculated.
The HEIDENHAIN Service Exchange procedure
You want to learn more about the HEIDENHAIN Service Exchange?
Please contact the free HEIDENHAIN helpline: Phone +49 8669 31 3121 service.order
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.